Ref Case # 2633028. I have been in contact with your customer service department, and spoke with Chris Degraw. I am told that he is an "escalated case Manager" I am not satisfied with the response I have received in the case involving my dad's 2015 Camry XLE. (the care is 18 months old) In it's first year and a half with his first Camry, the care has been in for the same repair more than three time, for extended periods. Worse than that is that the problem with the car is that it intermittantly steers to the left (into oncoming traffic). This in my mind is a significant SAFETY CONCERN. Especially if you consider that the car is owned and driven by MY 81 year old father. My mother does not want to ever ride in the car, and the situation has caused my parents alot of unnecessary stress. This is a stress that they do not deserve, and speaking as a registered nurse, it is not a healthy stress. My dad has already been through a triple bypass. Toyota. In my mind you are putting the life of my parents at risk. You are also putting the lives of other innocent people at risk, allowing a car the intermittantly steers to the left to not be repaired properly. (after three separate attempts). You need to replace the car. This is a very reasonable request, when you consider the risks. We are not asking for a free car but rather a safe car! The suggestion that we trade it in (with 13kms on it) and pay over $11,000 dollars difference is not acceptable. You need to step up and assist with all or part of this difference. I was in contact with Chris Degraw today, and he clearly was not listening to my concerns. He repeatedly spoke over me, and when I asked him if I could speak to his boss, or someone above him, he declined me the opportunity . NOT GOOD CUSTOMER SERVICE TOYOTA!!!!!!! John Fase Jr.